Having trouble with your bulb? Let's get it lighting again. See our steps below on what to do if your bulb is not lighting.

Check the Setting:

• Make sure your room setting is dim, as TrueRife bulbs can be hard to see in bright rooms. Do not have the Jackhammer Amplifier plugged in, as it can affect the light output.

Toggle Switch:

• Verify that the toggle switch on your F-122 Generator is set to "Bulb."

Run a Test Program:

• Use the "+Bulb Test Program" in the TrueRife software to check the light output.

Change the Fuse:

• If your bulb is not lighting, try changing the fuse. Make sure the generator is off before doing this. You’ll find two spare fuses on the back of the generator. Unscrew the fuse cap and replace the fuse. See our video tutorial here: Fuse Tutorial

Run the Test Again:

• After replacing the fuse, run the "+Bulb Test Program" again.

Replace the Transistor:

• If your bulb still is not lighting, you may need to replace the transistor. Transistor Tutorial.
• After replacing the transistor for a new one, change the fuse again.

Need More Help?

If the bulb still doesn’t light after replacing the fuse and transistor, give us a call or send us an email for further assistance.

Experiencing issues with your Ion Pro Wave? We’re here to help.

The light on the Ion Pro Wave is a cosmetic LED. Sometimes, the light can go out before the plates actually fail. If the light on your Ion Pro Wave module stops working but the water color is still changing, your unit is still doing its job. If you're within the 50-100 uses range, and the water color stops changing, it’s time for a new module.

Check the Plug:

• Make sure the Ion Pro Wave is plugged in all the way.

Water and Salt Matters:

• Salt: Use ¾ of a TABLESPOON of table or sea salt. Too much salt can damage your unit, and too little might not let the module work properly.
• Water: Avoid purified or distilled water as they lack the minerals needed. Regular tap water is best. If your tap water has high iron content, use less salt to prevent blowing a fuse.

Toggle Switch:

• Verify that the toggle switch on the F-122 Generator is set to FOOTBATH.

Program Check:

• Ensure the program you’re running is from the Ion Pro Wave Folder. Our go-to test program is "Clark Parasite and Worms."

If all the steps above are correct and your Ion Pro Wave is not working, you may need to change a fuse. See our video tutorial here: Fuse Tutorial

If the water is still not changing color, you may need to replace the transistor: Transistor Tutorial.

Getting an error message? Here's a few simple steps to try out.

• Make sure your generator is connected to your computer via the USB cable.
• Plug in the generator and ensure it is turned on.
• Close the software and then reopen it to see if the error persists.

If everything is turned on and plugged in correctly, you may need to do a hard power cycle. This can help with clearing temporary settings or glitches.

Here’s how you perform a hard power cycle:

• Turn the F-122 off by pressing the red power button.
• Unplug the F-122 from the computer.
• Keep the F-122 turned off and unplugged for about 30 seconds to 1 minute.
• Plug the F-122 back into the computer via USB cable, and turn it back on.

Software Version Check:

• If you have a generator from June 2023 or newer, or if you’ve had a board replacement since then, ensure you are using version 6.4 of the software. Using the correct version is crucial for proper functionality.
• To check software version, please select "Help" in the top left corner, and then select "About." The pop up box will tell you which version software you have. 

If you're still getting an error message in the software, please contact TrueRife support.

After following the steps above, if you’re still experiencing issues, you’ll need to send in your TrueRife product for repair. To help us get your repair handled as quickly and smoothly as possible, please include a note with the following details:

• Your Name & Contact Information: Include your name, phone number, and email address for any follow-up needs.
• Brief Summary of the Issue: A quick description of the problem you're experiencing. This information helps our repair technician address your repair right away.

Important Shipping Tips:

• F-122 Generator: Please remove the USB cable before shipping, as leaving it plugged in can cause damage during transit. If you're experiencing a “Generator Null” error, send the USB cable along with your generator.
• Ion Pro Wave Module: Ensure it’s completely dry before packing. Moisture can cause damage that is not covered under warranty.
• Laptop: Please clean your laptop before sending it in. Devices with excess dirt, grease, or crumbs may incur a cleaning fee. Make sure it is at least 50% charged and include your charger and any necessary password.

Shipping Address:

TrueRife
Attn: Repairs
33408 Greenfield Forest Dr.
Magnolia, TX 77354

If you have any questions, feel free to call us at 269-382-5820.